Summary: One brand/vendor uses one General Size Chart. To learn more about the difference between Brand (General) size charts and Product-specific Size Charts – check this video on our channel. That means:

Summary: Product-specific size charts are used to describe separate products. Sometimes many products can be assigned the same product-specific size cchart (if they are of the same design pattern), but to be on the safe side you should assume that you need a separate product-specific size chart for each product. To learn more about the difference between Brand (General) size charts and Product-specific Size Charts – check this video on our channel. That means:

Summary: This option is available to everyone, but it does require us to manually create an account for you.

We offer a community forum on our website, where you can post your questions and suggestions. Both our staff and other SizeSense users can view and reply to posts there. The forum requires a registration, which is only accessible to customers of the app. If you have installed the app – contact us on any support channel you want (email, chat, etc., so we can create a forum account for you).

Summary: This option is available to everyone, but those on higher tiers get priority in response.

Of course, some issues require our team to look at them, rather than help from the community. In these cases you can contact us via e-mail. We will provide the necessary address for you to open tickets to when you become a customer to the app.

Summary: This option is available to everyone, but those on higher tiers get priority in response. The free tier users might have to wait and potentially get redirected to e-mail as a communication channel.

Live chat is a great way to solve issue, since it allows for real-time communication and file sharing. Unfortunately, it does rely on our team’s availability. This is why we have a priority queue, depending on the service tier:

Summary: This option is only available Scale-tier clients. It will allow you to share screen and help us solve issues faster in real-time.

Summary: Using SizeSense efficiently requires the creation of various size charts, assigning charts to products, enabling the engine for whichever products you need and customising the widget on the store. Although we have strived to make the process as intuitive as possible – SizeSense is a complex solution and setting things up can be overwhelming.

For that reason we have created a detailed video tutorial series (published on our YouTube channel), which you can follow to get things going more easily, rather than trying to guess things on your own. For higher tier clients we offer a dedicated person to work with you and help you up to speed, answering any questions that the video tutorials do not explain well enough or fail to cover all together:

Summary: This feature is only available to the paid tiers. In order for it to work you need to manually input composition to get a result. Contact us to learn what integrations are possible.

Fabric elasticity is a huge factor for any size recommendation engine worth its salt. Unfortunately measuring elasticity is not trivial and although doing it for a few products is fine, if you have a lot of them, or you change your collections and fabrics often – it may become cumbersome. For that reason we have developed a separate engine that given the composition of the fabric can estimate a good approximation of the true elasticity.

Summary: Our team consists of industry leading experts in the area of Fit Systems, Consistent Sizing, Fashion Sustainability Practices and fashion E-Commerce in general. For our top tier clients we offer the option to use that expertise on a quarterly or monthly basis. During these meetings you can ask us to strategise with you, brain-storm ideas or consult you on any topic regarding the sizing and fit of your products.