Pricing tiers
We are a very small team and we always strive to bring satisfaction to our customers, but due to our limited resources we have to prioritise where our attention gets focused first, still we try provide almost the same level of support to all our customers, even those on a free tier service.
These are the various service tiers we currently provide, as well as a description of what the features in each plan means:
Free
The plan includes:
Lite
The plan includes:
Advanced
The plan includes:
Pro
The plan includes:
What is included
Following are the details concerning the various aspects of the services, which every tier includes
Community support
Summary: This option is available to everyone, but it does require us to manually create an account for you.
We offer a community forum on our website, where you can post your questions and suggestions. Both our staff and other SizeSense users can view and reply to posts there. The forum requires a registration, which is only accessible to customers of the app. If you have installed the app – contact us on any support channel you want (email, chat, etc., so we can create a forum account for you).
E-mail support
Summary: This option is available to everyone, but those on higher tiers get priority in response.
Of course, some issues require our team to look at them, rather than help from the community. In these cases you can contact us via e-mail. We will provide the necessary address for you to open tickets to when you become a customer to the app.
Live chat support
Summary: This option is available to everyone, but those on higher tiers get priority in response. The free tier users might have to wait and potentially get redirected to e-mail as a communication channel.
Live chat is a great way to solve issue, since it allows for real-time communication and file sharing. Unfortunately, it does rely on our team’s availability. This is why we have a priority queue, depending on the service tier:
Number of General size charts
One brand/vendor uses one General Size Chart. To learn more about the difference between Brand (General) size charts and Product-specific Size Charts – check this video on our channel. That means:
Number of Product-specific size charts
One product-specific size charts are used to describe separate products. Sometimes many products can be assigned the same product-specific size cchart (if they are of the same design pattern), but to be on the safe side you should assume that you need a separate product-specific size chart for each product. To learn more about the difference between Brand (General) size charts and Product-specific Size Charts – check this video on our channel. That means:
Getting a free month
Getting your feedback is extremely important to us. Regardless if positive or negative – we would really want to know what you think, and ideally if you can share it with others. We would benefit greatly if you could leave a review of our app on the Shopify app store. And to show our appreciation we will grant you a free month if you do so.
Integration API
If your store is not built on Shopify as a platform, but you still want to use the matchmaking power of our sizing algorithms, don’t worry, we can help you too. Just contact us and we can work together to open an API access for your store. Our custom API integration pricing is negotiable, and relies on how much support we will have to provide during the integration process and how many API calls you expect to have to our servers. Our pricing tiers are based on 1 mil calls/month increments. Contact us to discuss details.
